Don’t settle for “Good Enough” Internet
A MORE RELIABLE NETWORK IS ON THE WAY TO WHITECOURT
Where We're Building in Whitecourt
What Whitecourt Gets With Fiber
Download
Experience world-class speeds that allow everyone in your home to stream 4K, game, and work simultaneously without lag.
Upload Speeds
Upload just as fast as you download for smoother video calls, file sharing, streaming, and cloud access.
Performance
Latency between 1–15ms helps keep video calls, gaming, remote work, and real-time applications responsive and stable.
Alberta
Weather
Designed to keep Whitecourt connected through rain, snow, heat, wind, and whatever the forecast brings.
After
Day
Physically protected infrastructure supports consistent performance for your home or business day-after-day.
BUILT FOR ALBERTA. POWERED BY FIBER.
Aurora Internet isn’t just fast. It’s smart. It’s local, and it’s built for the people who call Alberta home.
Take a look around your home, and you’ll realize you need internet that keeps up with you. Often people overlook smart light bulbs and thermostats, video door bells, and home hubs like Alexa, Echo and Google Nest. And everything you connect to Bluetooth is also on the wifi network.
If you lose internet, you’ll lose connection to a lot more than you think in your home.
At Northern Lights Fiber, we’re focused on keeping you connected – fast, reliably and supported by local Albertans, for local Albertans.
100
- Browsing web, social media, emails
- Streaming HD video on 1–2 devices
- Occasional video calls
500
- Moderate gaming and video conferencing
- Smart home devices (security cameras, smart lights, thermostats)
1G
- Tech-savvy families
- Heavy simultaneous usage: 4K/8K streaming, online gaming, large downloads
- Remote working
2.5G
- Smart homes with dozens of connected devices
- Professionals with ultra-high data demand
- Future-proof households
- Livestream gaming
Aurora
100
- Browsing web, social media, emails
- Streaming HD video on 1–2 devices
- Occasional video calls
Aurora
500
- Moderate gaming and video conferencing
- Smart home devices (security cameras, smart lights, thermostats)
Aurora
1G
- Tech-savvy families
- Heavy simultaneous usage: 4K/8K streaming, online gaming, large downloads
- Remote working
Aurora
2.5G
- Smart homes with dozens of connected devices
- Professionals with ultra-high data demand
- Future-proof households
- Livestream gaming
Free Equipment
Local Service
100% Fiber
Unlimited Data
Be Among the First in Whitecourt to Get Connected!
FIBER ACCESS REQUEST (FAR) FORM
- Register at no cost. Take advantage of free installation while construction is underway.
- Be ready when fiber reaches your street. Early registration helps you move faster when scheduling opens in your area.
- Help bring fiber to Whitecourt. Your interest helps Northern Lights Fiber plan where the local network goes next.
Stay in the Loop
Looking for
Fiber in Another Community?
Northern Lights Fiber is expanding across Alberta communities. Check availability and updates for other towns near you.
Clairmont
Frequently
Asked Questions
Construction & General
What is Northern Lights Fiber bringing to my community?
We are making a major, long-term investment in your community — building a fiber-optic infrastructure of the magnitude that has historically only reached large urban centres. Once it’s in the ground, the same line will continue to serve your home for generations, keeping pace with how internet is used decades from now.
Our aim is to provide the fastest, most reliable internet available in your area — for homes, businesses, and the community as a whole — supported by a team based here in Alberta.
Who is Canadian Fiber Optics, and how is it related to Northern Lights Fiber?
Canadian Fiber Optics Corp (CFOC) is the parent-operating company that designs, builds, and
maintains the fiber networks. Northern Lights Fiber is CFOC’s customer-facing brand — the name you’ll
see on residential and small-business services. Both companies share the same team, technology, and infrastructure, which is why emails come from the canadianfiberoptics.ca domain.
Who is doing the construction work?
Our construction crews are authorized contractors working on behalf of the project. All crews are required to follow municipal regulations, site‑specific permits, and project safety standards while completing this work. They must also follow CFOC’s high standard of safety standards, conduct while on site, and keep sites clean and orderly.
If a safety concern is observed, please report it immediately to: [email protected]
What are the flags and paint marks on my lawn?
These are locates — markers placed by utility locators to identify buried infrastructure such as gas, electrical, water, and sewer lines. This tells our crews where it is safe to dig and where it is not. Locates are critical for the safety of our crews and the protection of your property, so please do not remove or move them.
In Alberta, locates are typically valid for 30-60 days. They will be removed or fade after our work in the area is complete.
What should I do if I have a safety concern or a construction question?
For non-urgent construction concerns, please email [email protected] and allow up to 5 working days for a response. For urgent situations, call our Customer Care team at 1-855-652-0398.
Will construction affect my property?
Our crews take care to cause as little disturbance as possible. Where the drop crew uses a plow, it leaves a small line in the grass that we backfill. In some locations we need to make small holes in driveways or surfaces to access tools or junctions; these are repaired afterward.
This is a substantial infrastructure project, and some surface impact is unavoidable. We do our best to minimize it and to restore affected areas after the work is done.
How will the fiber be brought to my house?
We bury a small conduit from the street network to your home — this is called “the drop”. In most cases, the conduit runs through the side or back yard to a small weatherproof box mounted on the side of your house, called a NID (Network Interface Device). The fiber line enters the home through the NID.
Note: Buried fiber infrastructure is still uncommon for rural properties in Canada, and some real estate research suggests it can have a positive effect on property value.
Do I need to be home during construction?
Not necessarily. Your Fiber Access Request agreement (more on a FAR below) will permit us to enter your yard when you are not home. If there is information you want to share with the construction crew, please email [email protected].
For example: if you have an underground irrigation or sprinkler system that would not be a registered underground utility, let us know. We will not mark your property without your permission (FAR explained below).
Is there anything I can do to help prepare?
A couple of things help our crews work efficiently:
- Keep the work area clear of major obstructions where possible
- Keep pets indoors while crews are working in your yard (after you grant us permission)
How does my installation get scheduled, and how long does it take?
How quickly we can activate internet at your home depends largely on whether a Fiber Access Request (FAR) has been completed for your property, and on the timing of mainline construction in your area. There are three common scenarios:
FAR signed before mainline construction reaches your area. This is the fastest path. The drop — the underground line from the street to your home — is buried while our mainline crews are already working in the neighbourhood. After splicing (the step that joins the fibers together) is complete, our team will contact you, typically 2 to 3 weeks ahead, to book the indoor service installation.
FAR already signed and the drop is in place. If construction in your area is already complete and your drop has been buried, the only remaining step is signing up for service. Once you do, our team will reach out to schedule the indoor installation.
FAR signed after mainline construction has finished. Activation takes considerably longer in this case. A crew would need to be brought back to your area to bury the drop as a separate visit, and the indoor service installation can only be scheduled once that’s done. Depending on crew availability and how many other drops are pending, this can mean a significant wait.
This is the main reason we encourage residents to submit a FAR early — even without committing to service. Signing the FAR while crews are still in your community is the difference between a quick connection and a long wait.
The indoor installation itself usually takes about two hours, although some homes may take longer depending on layout and existing wiring. The customer service representative who schedules your appointment can answer any specific questions about what to expect.
FARS & SIGNING UP FOR SERVICE
What Is a Fiber Access Request (FAR)?
Homeowners are encouraged to submit a Fiber Access Request form (FAR). The FAR grants permission for our mainline crews to run fiber underground from the rights-of-way to your home during the construction-window for your area.
If permission is not granted by way of the FAR, returning after the construction window has passed risks a longer lead time. It also means the fiber will be coiled to the edge of your property only — along the rights-of-way — rather than brought all the way to your home. There may also be a cost for the drop in the future.
Should I wait to sign a FAR until I’m ready to sign up for service?
You can choose to wait to request a drop and installation until you’re ready to switch providers. However, if the construction window has already passed, connection timing may vary and additional costs could apply.
Does signing a FAR cost anything or commit me to service?
Signing a FAR does not cost anything. If you are within the prescribed service area and submit a FAR within the construction-window, most often the cost of the drop (the underground installation of the fiber line from the street onto your property) is covered. Submitting a FAR does not commit you to any service contract with Northern Lights Fiber. The form includes an opt-in or opt-out for service, leaving that choice entirely up to you.
Does signing a FAR guarantee fiber will be installed on my property?
No—while signing a FAR helps prioritize your address, installation is completed at our discretion during the construction window, with early sign-ups typically served first and additional connections added as time allows.
Should I wait to sign a FAR until I’m ready to sign up for service?
You can choose to wait to request a drop and installation until you’re ready to switch providers. However, if the construction window has already passed, connection timing may vary and additional costs could apply.
How do I sign up for internet service?
Navigate to the Residential section and enter a valid Whitecourt address to check availability. If your address is within the current construction area, you’ll be able to proceed with selecting an internet plan. If service is not yet available at your address, you can join our email list to receive updates as the network expands.
How do I find out pricing, plans, and services offered for homes?
The best way to keep updated is by subscribing to receive electronic messages, by visiting northernlightsfiber.ca/whitecourt. We will advise you when more information is available. You are always welcome to unsubscribe at any time by clicking the “unsubscribe” button on the bottom of an e-newsletter, or by advising us by email to [email protected].
Will there be promotions when service launches?
We often offer new communities special launch offers. Make sure you’re signed up to be the first to know.
Can I connect my business?
Yes, our team will work with your business to provide a perfect solution for your internet and voice needs. We do custom proposals and tailor-made solutions for every business we connect. Visit us online to start a conversation with the Northern Lights Fiber Business team.
Please note, a FAR is not required for Business services.